Conflict is all common in nature and organizations around the world are not untouched with it. To manage conflict effectively you must be a skilled communicator. Make sure you really understand what employees are saying by asking questions and focusing on their perception of the problem. The first step in resolving a workplace conflict is to think about the other person’s point of view. Try to be reasonable, respectful and polite, or at least neutral, in all your dealings. Your rational behavior might encourage the other person to act accordingly. If simply changing your own behavior isn’t enough, you might need to address the person head on. You might think work would be so much easier if you didn’t have to deal with difficult people, but difficult co-workers or clients can actually be helpful in your professional growth. Successfully managing workplace conflict requires patience, logic, excellent communication skills, and a cool head — essential tools for any successful people-leader.
Rules To Avoid Conflict Management:
- proper rules for Organization. Make them Respect and respect each individual opinion.
- Group up with positive attitude.
- Practice Healthy Group Discussion.
- Make sure everyone is on the same page.
- Assign take equivalently to each employee.
- Provide a healthy and friendly working environment.
Key Rules To Solve a Conflict if it Occurs:
- Do not try to win an argument, Discuss.
- Do not blame others.
- Let others complete their statement before you speak.
- Focus on Solution rather than problem.
- Try to set face to face meeting with both the parties.
- Always keep a room to accept your mistakes.
- Bring all your mates to the same page and start working on the resolution.
- Don’t put out negative opinions.
Causes of workplace conflict:
Workplace behaviors regarded by some co-workers as irritating..
Perceived inequities of resources.
Unclarified roles in the workplace.
Mismanagement of organizational change and transition.
Poor communication, including misunderstood remarks and comments taken out of context.
People want leadership roles for a variety of reasons, but the opportunity to manage conflicts is rarely at the top of anyone’s list. It’s a skill that many have a hard time mastering and let’s face it, avoiding conflict tends to be the first inclination for most of us.
Workplace conflicts can emerge in any number of forms, but there are some general, garden-variety types that I see on a repeated basis: conflicts with the boss, conflicts with peers and conflicts among a manager’s direct reports or teammates.